---
title: "Runtime Error: The Connection for this process has been disrupted or the connection couldn't be established."
description: Troubleshoot AudBase Runtime Error -10002 when the client can’t connect to the 4D server—step-by-step reconnection guide plus Helpdesk contact.
---
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July 8, 2025
# Runtime Error: The Connection for this process has been disrupted or the connection couldn't be established.
## Error Code -10002
If the AudBase Client is unable to connect the the server for any reason, it will display the following error dialog box:
If you select the **+** to expand the details pane you are given the error number -10002 and the error description:
"The connection for this process has been disrupted or the connection couldn't be established."
This message may occur due to a loss of internet connectivity, changes to your clinic's firewall, or their problems with their network.
There are a few steps you can take to attempt to manually reconnect to the server:
1. On the displayed **Runtime Error** window, Select the **Continue** button to bring up the Connection to 4D Server Window:
2. If an AudBase server (highlighted here in red) is found, you may select it and then select **OK.** If no servers are displayed, continue to step 3.
3. Select the **Custom** tab, to manually enter your server information. The database name is usually **audbase** and if you don't know the network address, please give us a call at the number listed at the bottom of this page.
4. Select **OK** and the AudBase Client will attempt to reconnect.
5. If the client is not successful at re-connecting or if you are prompted to enter the database name and network address each time you start AudBase call our helpdesk at 1-888-959-6790 or submit a **[request for support](https://share.hsforms.com/167lFxVi8TKqHSa4CuG4-uQtl9p1)** to create a ticket.
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